Shipping policy

All orders are shipped from our headquarter:

DC4
Anklamer Strasse 50
10115 Berlin
Germany

SHIPPING RATES & DELIVERY TIMES

The final shipping cost is determined at checkout based on your delivery destination and order value. All orders are shipped via DHL.

Confirmed orders are no longer subject to modifications (e.g. price match, address change etc.). Your name, delivery address and invoice address must be written in romanized characters.

Zone	Destination	Service	Order Value / Weight	Delivery Time	Price
Zone 1	Germany	DHL	Orders €0 – €149.99	1–3 working days	€7.00
		DHL	Orders from €150.00	1–3 working days	FREE
Zone 2	European Union	DHL International	Orders €0 – €349.99	2–6 working days	€15.00
		DHL International	Orders from €350.00	2–6 working days	FREE
Zone 3	Iceland, Norway, Switzerland	DHL Express	0 – 2.9 kg	1–2 working days	€30.00
		DHL Express	From 3 kg	1–2 working days	€40.00
Zone 4	United Kingdom, USA, Canada	DHL Express	0 – 2.9 kg	3–5 working days	€40.00
		DHL Express	From 3 kg	3–5 working days	€70.00
Zone 5	Rest of World	DHL Express	0 – 2.9 kg	3–5 working days	€50.00
		DHL Express	From 3 kg	3–5 working days	€80.00

SHIPPING ZONES IN DETAIL

Zone 1 – Germany
Germany

Zone 2 – European Union
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (excluding Azores and Madeira), Romania, Slovakia, Slovenia, Spain, Sweden

Zone 3 – Iceland, Norway, Switzerland
Iceland, Norway, Switzerland

Zone 4 – UK, USA, Canada
Canada, United Kingdom, United States

Zone 5 – Rest of World
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cook Islands, Costa Rica, Curaçao, Cyprus, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, India, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Portugal (Azores and Madeira only), Qatar, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

CUSTOMS & IMPORT INFORMATION

• Any customs or import duties will be charged once the parcel reaches its destination country. These charges must be paid by the parcel's recipient (the customer). We have no influence on these charges and cannot estimate the custom fees, as custom policies and import duties vary widely from country to country. For information regarding import fees and taxes, please contact your local customs authority.
• We are not responsible for any extra customs and/or brokerage fees, or delays in shipping caused by the customs authorities.
• The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees if they refuse to accept a parcel due to import duties or taxes.
• The customer takes full liability for all postal charges if a package is returned due to incomplete contact information (e.g. wrong address, missing house number etc.).
• Resending an order costs the standard shipping fee for the respective destination country (see table above).
• For legal reasons we cannot undervalue orders or mark them as a gift.
• Tax-free shopping for customers outside the European Union.
• All prices include VAT, but exclude delivery charges unless otherwise indicated. The corresponding VAT will be calculated after selecting the destination country at checkout.
• EU–UK Trade and Cooperation Agreement: Goods originating in the European Union are not subject to tariffs or quotas.
• USA: Due to the removal of the De Minimis exemption, all shipments inbound to the US are subject to import duties, taxes and fees upon arrival, regardless of the parcel's contents or value. These charges are the responsibility of the customer and are not included in the product price or shipping costs. We encourage checking with your local customs authority for more information prior to placing an order.

ACCEPTED PAYMENT METHODS

• Bank Transfer (for European customers)
• Sofortüberweisung / Klarna (for DE, AT, BE, PL and NL customers)
• PayPal, PayPal Express
• Visa
• Mastercard
• American Express
• JCB
• Diners Club International

If you pay by credit card, your credit card account will be charged upon completion of your order.